This agreement shall be in accordance with English Law and supersedes any previous agreement between the customer and the company
The term Company shall be construed as being Enterprise Security Distribution Ltd (name of company concerned).
The customer shall mean any individual or company placing an order with ESD. Product shall mean any goods, software and services
TERMS AND CONDITIONS
The company enters into all agreements with the customer solely on the basis that the placing of each order or the application for credit terms is a confirmation that they agree to abide by the Terms and Conditions contained here in.
Acceptance of an order is by delivery of said order or collection by the customer, each method requiring a signature of the Sales Advice Note by the customer or his authorised agent.
Whilst every effort is made to maintain published prices the company reserve the right to alter any price without prior notice should it become necessary. All prices shown will be subject to VAT at the current rate.
Payment for sales will be by cash with the order or on monthly terms subject to satisfactory references. Any account is payable within 30 days following the end of the month of purchase. In order for the company to supply keen prices and an efficient service prompt payment is essential.
Any extension of credit will be refused.
A delivery charge will be made for orders under £100 if delivery is required over a long distance. (?) This will be agreed at the time of placing the order. The company will endeavour to deliver orders within a local area free of charge, however, the company reserve the right to levy a delivery charge at any time in exceptional circumstances or if delivery is required over a very long distance.
The customer will advise the company immediately if the good show any damage, defects or if there are any omissions. This applies whatever method of delivery is used.
PROPERTY AT RISK
All goods sold shall remain the property of the company until the final payment for the order has taken place and has been cleared. Defaulting on payment for goods the company reserve the right to recover said goods and will use legal means should it become necessary. Under all circumstances responsibility for the payment remains with the customer.
All goods sold by the company carry a manufacturers guarantee against any defects. All returned goods must be accompanied by the sales invoice for the transaction and will be subject to the validity of the manufacturers guarantee. Any goods returned for repair must have the appropriate sales invoice showing their name and address, date of purchase and a letter detailing the defects. If still within the warranty period the company will return them to the manufacturer without charge but if the warranty has expired the company will still return the goods on your behalf but there will be a charge.
The company offers a 14-day return policy for unwanted goods providing they are returned within the stipulated 14 days after purchase.
PRODUCT SUITABILITY AND SPECIFICATION
The company does not warrant that any goods purchased are suitable for any specific purpose. The company do not offer any advice as to the suitability of any purchase for a particular project nor are they responsible for the product efficacy for its intended purpose. Neither will they accept any responsibility for any damage or losses incurred as a result of removal or re-installation of goods as made by the customer or any third party.
WARRANTY AND RETURNS POLICY
Enterprise Security Distribution Ltd (Branch) operates a 14-day return policy for unwanted goods providing that the customer has contacted the customer services department and obtained a “Returns” number issued by the company. This number must be clearly identified on the returns label that will be sent to you by the company. No other marking should be shown and the documentation should be supplied with the package showing the proof of purchase and date of despatch for the return.
Certain goods such as software, cut cables, built kits and consumables, or any goods where the manufacturers warranty has been invoked, will not be accepted under the 14-day return warranty. Any unwanted goods returned outside of the 14 day warranty will be dealt with on an individual basis and the company will make a charge for handling of said transaction. This charge will be 20% of the returned goods value with a minimum charge of £10. Failure to conform to any of the return conditions could result in a delay of the conclusion of the matter.
PRODUCT SUITABILITY AND SPECIFICATION
The company does not warrant that any goods sold are suitable for any specific purpose or siting and are not responsible for any loss or damage to equipment after it has been purchased or for the performance of said equipment. The company shall not be liable under any circumstances for any damages including intangible, consequential, loss of profits counter claims of any third party or breach there-of that may arise from the installation or removal of equipment.